For shipping charges, Please refer to the following table: BC $1 - $99.99 $10 $100 - up Free Outside BC $1 - $99.99 $20 $100 - $199 $10 $200 - up Free US $1 - $99.99 $30 $100 - $249.99 $25 $249.99 - up $10
Warranty is 2 years on Jura espresso machines. One year on all other brands.
Jura espresso machines allow for complete control and programming of coffee/milk volume, temperature and strength.
The average expected lifetime is 10 years, however, we still hear from customers using older machines.
Depending on the model, the espresso machines can be manufactured in the Jura’s Swiss or Portugal factory.
Jura is the premium brand for automatic, residential espresso machines. The machines are state-of-the-art products and top notch from the design to after-sales experience.
There are 4 official Jura service centers : QCS (vancouver) , National Cappuccino (calgary , edmonton), Jura Canada (Missisauga) , Edika (montreal)
We do not, but we gladly refer to the closest local vendor.
There is a one year warranty for commercial espresso machines.
There is a 30 day recall policy for repeat issues related to the same problem and cause. Replacement parts have a one year warranty.
In general, we like to include the install and delivery unless specified differently in a quote we provided.
Yes , we deliver and install espresso machines from Coast to Coast to Coast.
Yes, we provide service wherever espresso machines are being placed within Canada and upon request in the USA.
We do not currently offer barista training in a school setting but will custom tailor training for each customer individually as required.
It is our goal to respond to calls the same day for issues that are causing machines do be done . Non urgent issues should be addressed with 48 hours.
We cannot sell machines internationally if the after sales support is not guaranteed. The majority of our suppliers have an official representative in each county. Please reach out to us for referrals.
Generally , ground shipments take up to 3 days within BC, Alberta and Saskatchewan. Up to 6 days for Ontario and Quebec and up to 7 days for the East Coast.
There is a 20 percent restocking fee for goods if they are returned within 90 days in unused condition.
Service inquiries, orders and general questions should be directed to firstname.lastname@example.org
Please call our main number 1-877-461-4445, the recorded message will give out an emergency, after-hours contact number.
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