Services for Commercial Espresso Machines

At Quality Coffee Systems, we believe that coffeemaking is a journey, and selling coffee machines is not our end game. Whether you purchase your commercial espresso machines from us, or come to us with an existing machine’s upkeep, we aim for every interaction to be as smooth, satisfying, and well-balanced as the coffee itself. From proper installation and training, to after-sales support and repairs, we ensure that your machine maintenance experience is quick, efficient and affordable.

Authorized Representative and Service Centre

• Quality Coffee Systems is the official service centre for all Jura Professional espresso machines in Western Canada.
• We are also the authorized representatives and service providersfor commercial espresso machinesfrom other robust and reliable brands, such Schaerer, WMF, Conti, and Olympia.

Our ‘Proof is in the Cup’ Service Approach

Over the last 20 years, Quality Control Systems has been working with some of the best names in commercial espresso machines worldwide. We bring high-quality Swiss, German and French brands tosmall, medium and large companies acrossCanada. In addition to offering quality products, what matters to us the most, is our relationships with our customers. The fact that they continue to trust us with repeat purchases, troubleshooting, and machine servicing,is proof that we take our goals of enhancing theircoffeemaking journey very seriously.

Prompt and reliable support, speedy turnaround times, and competent service are the cornerstones that define our long-standing collaborations with our clients. Here is just an indicative list of those who depend on us for the purchase and upkeep of their commercial espresso machines in Canada:

• Starbucks
• Fairmont Hotel Group
• Westin Hotels
• Hilton Hotels
• Pan Pacific
• Cathay Pacific Airline
• Joey Restaurant Group
• Costco Canada
• Save -On-Foods
• Urban Fare
• Wholefoods Market
• UBC
• Polygon Homes
• Vail Resorts
• Cypress Mountain
• Grouse Mountain
• Cora’s Restaurants
• Nestors
• Stong’s
• Jusu Bar
• The Keg Restaurants
• The Juice Truck
• Chasers
• Cactus Club

Delivering 100% customer satisfaction through:

• Knowledgeable technicians: Our highly qualified, factorytrained technical staff know most commercial coffee machines inside and out. Our superior technical expertise goes a long way in ensuring that your espresso machines remain in great shape, and you can utilize them to their fullest potential.
• Advanced diagnostics: We have access to advanced computerized tools that accurately pinpoint the problem areas, and significantly reduce the time to fix glitches. Our diagnostic tools can also highlight potential issues that could interrupt the coffee making process inthe near future.
• Transparency in dealings: Whether it is using genuine parts for replacements, or providing comprehensive quotes and status updates, we uphold the highest standards of ethics and transparency while dealing with our customers.Our service fees are standardized and catalogued based on the:
  • Amount of labor required (cleaning, decalcification, component lubrication, etc.)
  • Parts replacements (if any)
  • Age of the machine and any applicable warranties
  • Other additional costs, such as packaging or shipping.

• Unparalleled customer service: We like to believe that our strong product knowledge, state-of-the-art diagnostics, and trust-building culture translate into quick turnaround times and consistent customer service. In addition to machine servicing and repairs, we provide:
  • Proper handholding and educational resources to help you maximize the functionalityof your commercial espresso machines.
  • Prompt troubleshooting (via phone or email with our competent technical team) for routine queries and minor glitches.

Have queries or concerns about your commercial espresso machine? Need maintenance, repairs, or replacement? Call 1-877-461-4445 or contact us online